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Minor Ailment Virtual Assessments

To book a virtual consultation with our pharmacists you must

Be 18 years of age or older

*Those under 18 can still be assessed if consent is provided by a parent/guardian

Have any of the 19 medical conditions classified as a minor ailment

Have a valid OHIP card

Minor ailments are described as health conditions that can be managed with minimal treatment and/or self-care strategies, and currently include:

Acne

You may experience some of the symptoms below:

Presence of whiteheads and blackheads

Small red bumps and pimples with pus

Aphthous Ulcers (canker sores)

You may experience some of the symptoms below:

Painful and shallow white- or cream-coloured ulcers with a raised red border that are round or oval

Presence of ulcers inside cheeks, lips, tongue, roof, and floor of the mouth

Diaper Dermatitis

You may experience some of the symptoms below:

Rashes and redness of skin in the diaper area

Pain and crying while urinating, diaper changes and during defecating.

Nausea and vomiting of pregnancy

You may experience some of the symptoms below:

Nausea or vomiting at any time of the day due to pregnancy

Not able to keep food or drink down for more than 12 hours

Pinworms and threadworms

You may experience some of the symptoms below:

Detection of worms in stool or near anus

Anal itching, especially at night

Trouble sleeping, restlessness

Vulvovaginal candidiasis (yeast infection)

You may experience some of the symptoms below:

Thick, white, odor-free vaginal discharge with a cottage cheese appearance

Itching, burning, rash or redness of vaginal area

Pain during urination and/or sexual intercourse

Allergic Rhinitis

Allergic Rhinitis

You may experience some of the symptoms below:

Sneezing

Stuffy nose or runny nose

Itchy nose, eye, or throat

Typically, more than 7 days of continuous symptoms

Conjunctivitis

Conjunctivitis

You may experience some of the symptoms below:

Eye redness and difficulty opening eyes in the morning

Appearance of sticky or watery fluids from the eye

Appearance of sticky or watery fluids from the eye

Bright lights hurt your eyes

Dermatitis

Dermatitis

You may experience some of the symptoms below:

Dry, red, and itchy skin

Cracked and oozed blisters

Darker or lighter patches of skin

Scaly and patchy skin

Impetigo

Impetigo

You may experience some of the symptoms below:

Bump that changes into a blister surrounded by rash

Yellow discharge that dries to form a “golden” or “honey-coloured” crust

Can affect face, arms or legs

Cold Sores

Cold Sores

You may experience some of the symptoms below:

Rash or bump around border of the lip

Presence of clear, sticky fluid around the rash

Itching, tingling, or burning may lead to the rash

Redness or inflamed skin around the rash

Thrush

Thrush

You may experience some of the symptoms below:

White or creamy-white spots / patches on the lips, inside of mouth, tongue and /or the roof of the mouth

Cottage cheese-like appearance

Patches can be scraped off

Dry mouth and / or loss of taste

Hemorrhoids

Hemorrhoids

You may experience some of the symptoms below:

Itching, burning or swollen (with or without pain) around the anal / rectum area

Bright red blood during / after bowel movement

Constipation and difficulty in having a bowel movement

Presence of a lump in the anal / rectum area

GERDS

GERD

You may experience some of the symptoms below:

Burping / stomach acid rise from the stomach into the mouth

Burning feeling in the stomach or lower chest rising to the neck

Trouble getting a good night’s sleep because of heartburn

Pain in the middle of the upper stomach area

Nausea

Sprains-and-Strains

Sprains
& Strains

You may experience some of the symptoms below:

Pain, swelling or tenderness (light to medium)

Redness or bruising

Limited motion and muscle weakness

Injury is associated with overworking or muscle / joint injured

Tick Bite Lyme disease Prevention

Tick Bite
(Lyme disease Prevention)

You may experience some of the symptoms below:

A red lump present, but swelling, blistering, bruising, itching or other infections may develop

Mild allergic reaction (hives, rash, and light swelling at the bite site)

Dysmenorrhea Painful Menstrual Cramps

Dysmenorrhea (Painful Menstrual Cramps)

You may experience some of the symptoms below:

Pain and cramps in the lower abdominal area

Pain in the lower back and starting a few hours before onset of a period

Pain can last a few hours to days

Urinary Tract Infections

Urinary Tract Infections

You may experience some of the symptoms below:

Frequent urination, pain while urinating and difficulty holding in urine

Pain in lower abdomen and a small amount of blood in the urine

Absence of vaginal discharge

Cloudy or foul-smelling urine

BitesStings

Insect bites and urticaria (hives)

You may experience some of the symptoms below:

Batches of welts (wheals) that can arise anywhere on the body

Symptoms that persist for more than six weeks and recur often and anytime

Mild allergic reaction (hives, rash, and light swelling at the bite site)

Flare ups triggered by heat, exercise or stress

Painful swelling the eyes, cheeks or lips

A red lump present, but swelling, blistering, brusing, itching or other infections may develop

Welts that vary in size, change shape, and appear and fade repeatedly

Welts that might be red, purple or skin-coloured, depending on your skin tone

Itchiness (pruritus

Frequently Asked Questions

What do I need for my virtual consultation?
  • A smartphone, computer, or tablet with video and microphone, or a telephone
  • A strong and secure internet connection
  • An email address (for appointment links and reminders)
  • A private space to have your virtual visit
  • Your Ontario Health Insurance (OHIP) card and other health/drug insurance
What can I expect during my virtual consultation?

The pharmacist will speak with you about your concerns. Depending on your needs, the pharmacist may suggest either of the following next steps:

  • Issue you a prescription to start your recommended treatment
  • Ask you to see your family doctor or visit a walk-in clinic
  • Ask you to go to your nearest Emergency Departing
  • Recommend self-care measures and/or over-the-counter items that do not require a prescription, if appropriate
If I require a prescription medication, can I have it delivered to me from your pharmacy?

Yes! Our goal is to take care of all your health and wellness needs. Resident Care Pharmacy will deliver your medications right to your door. However, you also have the option to get your prescription filled at any pharmacy in Ontario.

Can I get all of my prescription medications from you?

Yes! We are a fully accredited pharmacy. Please let us know if you’d like to transfer your prescriptions to us and we’ll take care of the rest.

Can I book an appointment for a family member?

Yes, you can book an appointment for a family member. When you are filling out the booking form, you can provide your own name as the contact, and your Family member’s name and information as the patient. The appointment link will be sent to the email address provided in the intake form.

Acne


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Aphthous Ulcers (canker sores)


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Diaper Dermatitis


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Nausea and vomiting of pregnancy


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Pinworms and threadworms


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Vulvovaginal candidiasis (yeast infection)


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Department

Allergic Rhinitis

Allergic Rhinitis


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Conjunctivitis

Conjunctivitis


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Dermatitis

Dermatitis


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Hemorrhoids

Hemorrhoid


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

GERDS

GERD


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Sprains-and-Strains

Sprains & Strains


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Tick Bite Lyme disease Prevention

Tick Bite (Lyme disease Prevention)


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Dysmenorrhea Painful Menstrual Cramps

Dysmenorrhea (Painful Menstrual Cramps)


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

Urinary Tract Infections

Urinary Tract Infections


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room

BitesStings

Insect Bites and Urticaria (Hives)


Please complete the following questionnaire:

Medical Emergency Screening

If you are experiencing a medical emergency call 9-1-1 or go to your nearest Emergency Room